From Mr. Dalrymple:
The real problem is "the modern miracle of British education, in which people come out of school knowing even less than when they went in". When he talked to patients at the hospital where he worked, "you were plumbing the shallows. I couldn't find anything that they knew".
"The problem is the extremely low cultural level in England, at least on a mass scale. They are so degraded culturally they can't even answer the telephone properly."
The difference is, he says, that you could run a hotel in France with French staff. In England, employers would choose a Pole. Their English is more functional and their attitude better. The locals "can't tell the difference between service and servitude, which is a terrible thing in a service economy".